CUBE VOICE LOGGER
Cube Voice Logger is a compact, innovative, state-of-the-art digital recorder that simultaneously records on multiple channels of telephone calls. It monitors records telephone conversation for a later retrieval, review & analysis with ease. This system can also be deployed on P&T lines before EPABX. In such a situation it can records all incoming and outgoing conversations on junctions connected to Voice Logger from all extensions.
Cube Voice Logger is an invaluable business tool built with innovative voice compression technology. Cube VL can record thousands of hours of audio on to a tiny disk without losing the true fidelity of speech. Once recorded, this voice data can be stored and organized in many different ways. Search feature allows millions of voice records to be searched, accessed and played instantly on basis of various criteria.
STANDARD FEATURES OF CUBE VOICE LOGGER
- Digitally monitor, record, retrieve, and analyze incoming and outgoing calls
- Record Voice Calls on Voice Detection Principle
- Trunk side / extension side connectivity of monitoring of calls
- PRI, Analog, Digital Extensions, BRI, CAS, and VOIP protocols are supported for Voice Logger
- Online monitoring of calls with real time playback
- Recorded information can be played back and copied to other media formats (CD, DVD, tape etc.)
- Allow to record all calls or selected extensions.(If Voice Logger connected on Trunk Side)
- Various level of quality and compression – compression ratio – 2:1, 4:1, 10:1 in VOX format
- Various type of supported recording formats – MSGSM, PCM 8K, PCM 16K, VOX, A LAW, MU LAW, MP3
- LAN based monitoring of calls, play back of calls, exporting of calls in various formats from Client version
- Various type of VOIP protocols such as SIP, H323, Avaya H323, Cisco Skiny etc are supported for VOIP logger.
- Various type of advanced reports such as Detailed List of Calls, Date Wise Summary, Port Wise Summary, Hour Wise Summary, Weekday wise summary, month wise summary, extension wise summary, agent wise summary, Call Monitor summary, Query of calls report, login report etc.
- Unlimited tagging of recording is available.
- 2 D / 3D graph representation of calls. Various type charts such as bar chart, pi chart, Column chart, Line chart, Area chart, stack bar chart, stack column chart etc.
- Backup and restore of recorded data to and from CD / DVD or on hard disk.
- Real time port status and hard disk status are available in Grid View, Icon View and Graph view
- Alert on HDD full / Archive full – alert by email, audio alarm
- Searching of calls on the basis of date and time of calls, duration of calls, channel number, dialed number, extension, agent id, remark etc.
- Export / Import of recorded calls
- Access of software on the basis of user permission.
- Quality monitoring on the basis of user defined set of questions
ADVANCED FEATURES Of CUBE VOICE LOGGER
- Advance search feature such as Last One Hour calls, Today calls, Yesterday calls, Current week calls, Previous week calls, Current Month calls, Previous week calls.
- Calls on the basis of user definable exception. Exception s can be defined on the basis of date, time, duration, contact numbers, holiday, or from any template.
- Quality Monitoring of calls on the basis of user definable questions.
- Quicker view of incoming and outgoing calls in form of Pi-chart and bar chart.
- Various type of advanced MIS reports are available in Voice Logger package such as Long Duration of Calls, Agent Performance reports and comparison reports, export of calls in excel etc.